Help Center

Questions, answered

Everything you need to know about BioGaia Prodentis Fresh Breath — how it works, how to take it, and how we've got your back.

About the product

It's a daily oral-care probiotic in a mild-mint lozenge — a probiotic, not a mint. Instead of masking odor, it introduces beneficial bacteria to help support a healthy balance in your mouth.
It delivers the clinically-studied L. reuteri ProDentis® probiotic blend, plus zinc, to help the good bacteria crowd out the ones that cause bad breath — working at the source rather than covering it up.
Yes. Every order we ship is the authentic BioGaia Prodentis Fresh Breath — no relabeling, no substitutions.
A gentle, mild mint that dissolves cleanly — no harsh burn and no strong aftertaste.

Using it

After brushing (bedtime works best), let one lozenge slowly dissolve in your mouth — no water needed. Try not to eat or drink for about 30 minutes afterward so the probiotics can settle in.
Yes — just take it after. Alcohol mouthwash clears out bacteria (good and bad), so wait about 30 minutes after rinsing, then take your lozenge to help replenish the good bacteria.
Many people notice fresher breath within the first couple of weeks. Because it supports your oral balance over time, results tend to build with consistent daily use.
One lozenge a day is all it takes.

Safety & ingredients

The L. reuteri ProDentis® blend (strains ATCC PTA 5289 and DSM 17938, ~200 million CFU), 2 mg of zinc, and a simple base of isomalt, xylitol and natural fresh-mint flavor. [Confirm against current pack.]
It's made with no allergens, dairy, soy, gluten, sugar, or artificial colors. If you have a specific allergy or sensitivity, please review the full ingredient panel first.
It's a gentle, mild-mint formula, but as with any supplement, if you're pregnant, nursing, giving it to a child, or managing a health condition, please check with your healthcare provider first.
There are no widely known interactions, and probiotics are often used alongside or after antibiotics — but if you take medication or have a medical condition, ask your doctor or dentist to be sure.
Yes — it's designed to support your teeth and gums and works fine alongside orthodontics and dental appliances.
Keep it at room temperature, away from heat and direct sunlight, with the cap closed.

Orders, shipping & subscriptions

Orders typically ship within [1–2 business days] and arrive in [X–Y business days]. You'll get tracking by email as soon as it's on the way.
[Yes — free shipping on orders of 2+ / orders over $X.]
Yes. Subscribe to save [X%] and never run out — and you can pause, skip, or cancel anytime in a couple of taps. No lock-in.
Log in to your account to manage everything yourself, or email us at [support@yourstore.com] and we'll handle it.

Returns & guarantee

Every order is backed by our [30-day money-back guarantee]. If you're not happy, contact us within [30 days] for a full refund — no fuss.
Email [support@yourstore.com] and our team will get back to you, usually within [24 hours on business days].

Still have a question?

We read and answer every message — usually within a day.

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*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. BioGaia® and ProDentis® are trademarks of their respective owner; product sold as genuine.

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