Shipping policy

<h2>Shipping</h2>

<h3>Free on every order</h3>
<p>Standard tracked shipping is free on every order, to every country we ship to. There is no minimum and no threshold to reach.</p>

<h3>Processing</h3>
<p>Orders are packed within 1 to 2 business days. We do not ship on weekends or public holidays. You will get a confirmation email with tracking as soon as your parcel leaves us.</p>

<h3>Estimated delivery</h3>
<p>Delivery estimates run from the day your order ships, not the day you place it.</p>
<ul>
  <li><strong>United States:</strong> 7 to 15 business days</li>
  <li><strong>Everywhere else:</strong> 10 to 20 business days</li>
</ul>
<p>These are estimates, not guarantees. Customs checks and carrier delays can add time, and we control neither.</p>

<h3>Customs and import charges</h3>
<p>Any import duty or tax on an international order is the customer's responsibility. We cannot calculate these in advance because they depend on the rules where you live.</p>

<h3>If it does not arrive</h3>
<p>If tracking has not moved for 10 business days, or your parcel is late, email <strong>ThermaTech@wholebodycollective.info</strong> with your order number. We will chase the carrier, and if it is lost we will send a replacement or refund you in full — your choice.</p>

<h3>Damaged on arrival</h3>
<p>Please check your order when it arrives. If a box is damaged, send us a photo and we will replace it. You do not need to send the damaged one back first.</p>

<h3>Wrong address</h3>
<p>We ship to the address given at checkout. If you spot a mistake, email us within 24 hours and we will fix it if the parcel has not gone out. We cannot recover a parcel delivered to an address given to us in error.</p>